Returns & Refunds Policy

Last updated: September 29, 2026

We want you to be happy with your order. If something isn't right, we'll make it right.

Return window

You can return most items within 30 days of delivery.

Return conditions

Items should be unused and in their original packaging where possible. Please include your order number with the return.

How to start a return

1. Email support@frankwired.store with your order number and the reason for the return.
2. We'll reply within 1 business day with return instructions and the return address.
3. Ship the item back using the instructions provided.

Please don't send items back without contacting us first, so we can match the return to your order.

Damaged, defective or wrong items

If your item arrives damaged, defective or different from what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or issue a full refund, whichever you prefer. We cover the return shipping in these cases, and for damaged items we may not need the item back.

Change of mind returns

For returns that aren't due to our error, the customer pays return shipping. The original shipping charge isn't refundable.

Refunds

Once we receive and check your return, we'll issue a refund to your original payment method within 2 business days. Your bank or card provider may take 3–10 business days to post it to your account. We'll email you when the refund is issued.

Non-returnable items

For health and safety reasons, the following can't be returned unless they arrive damaged, defective or incorrect:

• Opened food items
• Opened personal-care products (such as toothpaste or body oil)

Lost or undelivered packages

If tracking shows no progress for 5 business days, or your package is marked delivered but you didn't receive it, contact us. We'll work with the carrier and send a replacement or issue a full refund.

Order cancellations

You can cancel an order at no cost if it hasn't shipped yet. Contact us as soon as possible at support@frankwired.store. Once an order has shipped, it can be returned under this policy.

Amazon orders

Orders placed on Amazon follow Amazon's return process. Please request those returns through Your Orders on Amazon.

Contact

support@frankwired.store · (872) 284-3901
FRANKWIRED LLC, 5900 Balcones Drive, Suite 100, Austin, TX 78731, United States